Refund policy

To start a return, you can contact us at info@theproject4.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theproject4.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange & Return
If you discover a fault with the item(s) you have received, please Contact Us straight away and our Customer Service Representatives will try to resolve the issue for you as soon as possible.

If you are not satisfied with your items and ask for a refund, unfortunately, we cannot readily accept all returns for any products. If the style, color and size does not meet your standard, we apologize that it will not be acceptable reasons. Please take this into consideration before you check out. If you have any questions about our product, please go to Contact Us, our Customer Service team is delighted to help.

Should you discover any faulty item(s) that you have received and wish to return them, please refer to the guideline below and Contact Us explaining the reason for your return request, within 7 days from receiving your order. NO returns will be accepted after this date. Initial shipping cost is non-refundable.

Once we authorize your return request, we will provide you with a case number for returning the order.

Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange or refund.